Packaging Guidelines Computer Transfer

Back

Packaging Guidelines

Review our packaging guidelines to safeguard your LEGO® collection during transit. This ensures your items arrive in perfect condition. Follow our simple do's and don'ts below to guarantee a smooth and successful valuation for every piece.

The Right Way

✅

Double check your LEGO® figures?

Before shipping your collection, please review our Acceptance Guidelines. It is worth verifying your figure parts and accessory types to ensure you are sending the correct items, helping us guarantee a fast and accurate payout for your submission.

✅

Choose the right packaging

Always ship figures in a sturdy box to prevent scratching, snapping, or crushing. Fill empty gaps with padding to stop the box from collapsing. A Large Letter (max 750g; 35cm x 25cm x 2.5cm) is suitable for a handful of figures if they are bubble-wrapped for protection. Most collections qualify as a Small Parcel (max 2kg; 45cm x 35cm x 16cm). If your shipment exceeds 2kg or these dimensions, it must be registered as a Medium Parcel (max 20kg; 61cm x 46cm x 46cm). Ensure your parcel matches these limits to avoid delays or extra charges.

✅

Use padding

Protect your LEGO® figures by padding out your parcel box. For the best results, use materials like bubble wrap, crumpled paper, or foam inserts to fill all empty space and keep your collection secure.

✅

Secure your collection

Ensure your shipping container is sturdy and durable. To prevent small accessories or figure parts from being lost in transit, we recommend sealing them in a plastic bag before placing them inside your box. This extra layer, combined with taped gaps, ensures every small piece reaches us safely.

✅

Remove any existing labels

Ensure your box is free from old shipping labels or stickers, as these cause confusion at the parcel shop. Removing previous barcodes and addresses prevents your collection from being accidentally delivered back to you or lost in the network.

✅

Attach postage label

Ensure your postage label is attached securely and is not obscured by tape, as this can prevent barcodes from scanning correctly. Remember, we provide a free shipping label for your collection once you have completed the checkout process.

✅

Post within 7 days

Please post your LEGO® figures and accessories to us within 7 days of completing your sale. Sending your collection promptly ensures we can process your items and issue your payout as quickly as possible.

LEGO® figures & parts we can accept

✅

We accept figures & minifigure parts from all LEGO® figure themes.

✅

LEGO® figures that have been lost or have been removed from sets.

✅

All LEGO® minifigure accessories.

✅

LEGO® figures of all conditions.

✅

LEGO® figures of all sizes (including big-figs!)

LEGO® figures & parts we cannot accept

⛔

Figures or parts that are extremely dirty.

⛔

Figures that have been glued or painted.

⛔

We do not accept knock-off or fake LEGO® figures.

How do you check my LEGO® figures & parts?

Our quality control team performs a hand inspection of all LEGO® figures to ensure they meet our condition guidelines.

For Fast Track Selling and Value My Minifigures, every figure is examined to verify condition and authenticity.

Parts & Accessories undergo a general quality check to be sorted into categories and tiers before being weighed for final valuation.

What happens if you can't accept my LEGO® figures & parts?

If we find any LEGO® figures or parts & accessories that don't meet our condition or authenticity guidelines, we'll email you with your options.

You can choose to have us dispose of these items on your behalf, or we can return them to you.

Please note that you will be responsible for the return postage costs detailed below:

Royal Mail Shipping Rates

Still looking for answers?

Head over to our FAQ's page to see if any of your questions or queries can be answered over there. If failing that get in contact with us by emailing: contact@brickplanet.co.uk

Frequently Asked Questions