Packaging Guidelines Computer

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Packaging Guidelines

Review our packaging guidelines to safeguard your LEGO® collection during transit. This ensures your items arrive in perfect condition. Follow our simple do's and don'ts below to guarantee a smooth and successful valuation for every piece.

The Right Way

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Double check your LEGO® figures?

Before shipping your collection, please review our Acceptance Guidelines. It is worth verifying your figure parts and accessory types to ensure you are sending the correct items, helping us guarantee a fast and accurate payout for your submission.

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Choose the right packaging

Always ship figures in a sturdy box to prevent scratching, snapping, or crushing. Fill empty gaps with padding to stop the box from collapsing. A Large Letter (max 750g; 35cm x 25cm x 2.5cm) is suitable for a handful of figures if they are bubble-wrapped for protection. Most collections qualify as a Small Parcel (max 2kg; 45cm x 35cm x 16cm). If your shipment exceeds 2kg or these dimensions, it must be registered as a Medium Parcel (max 20kg; 61cm x 46cm x 46cm). Ensure your parcel matches these limits to avoid delays or extra charges.

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Use padding

Protect your LEGO® figures by padding out your parcel box. For the best results, use materials like bubble wrap, crumpled paper, or foam inserts to fill all empty space and keep your collection secure.

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Secure your collection

Ensure your shipping container is sturdy and durable. To prevent small accessories or figure parts from being lost in transit, we recommend sealing them in a plastic bag before placing them inside your box. This extra layer, combined with taped gaps, ensures every small piece reaches us safely.

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Remove any existing labels

Ensure your box is free from old shipping labels or stickers, as these cause confusion at the parcel shop. Removing previous barcodes and addresses prevents your collection from being accidentally delivered back to you or lost in the network.

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Attach postage label

Ensure your postage label is attached securely and is not obscured by tape, as this can prevent barcodes from scanning correctly. Remember, we provide a free shipping label for your collection once you have completed the checkout process.

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Post within 7 days

Please post your LEGO® figures and accessories to us within 7 days of completing your sale. Sending your collection promptly ensures we can process your items and issue your payout as quickly as possible.

The Wrong Way

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Not separating high value figures

Do not ship high end or expensive LEGO® figures loose in the same bag or box, as they will rub together and cause surface scratching or paint wear. For the best protection, individually wrap premium figures or place them in separate small bags before boxing them. Splitting up your most valuable items is the only way to ensure they arrive in the same condition for a maximum payout.

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Don't pack poorly

Do not ship figures in unsupported plastic bags or envelopes, as they provide no protection against crushing or snapping. We are not responsible for transit damage; any items arriving broken or scratched due to poor packaging will receive a reduced payout. Always use a rigid, padded box to ensure your full valuation is met.

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Don’t Duplicate Shipping Labels

Using the same label on multiple boxes will cause parcels to be lost, rejected by the courier, or returned to you. Each box requires its own unique shipping label to ensure your full collection is tracked and processed for payment.

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Avoid Relying on 'Fragile' Labels

Do not use ‘fragile’ or ‘handle with care’ stickers as a substitute for proper packaging. These labels do not guarantee special handling or protection against damage during transit; only a sturdy, well padded box ensures your LEGO® figures arrive safely for a full payout.

What if i don't have access to a printer?

Not a problem! The vast majority of drop off points offer a print in store service. Simply filter your search for ‘print in store’ options to find your nearest participating parcel shop no home printer required.

Find nearest drop off point

Still looking for answers?

Head over to our FAQ's page to see if any of your questions or queries can be answered over there. If failing that get in contact with us by emailing: contact@brickplanet.co.uk

Frequently Asked Questions